Submitting a Claim

Fire Damage

Water Damage

General Damage


Our Claims Handling Philosophy

At AXA ART*, we believe that every policy holder is entitled to the highest standards of claim resolution. Our claims professionals are recognized leaders in the field of adjusting art and collectibles losses. They work with our insureds to resolve claims expeditiously and fairly. In addition to utilizing our in-house art expertise, our Claims Department collaborates with leading appraisers and conservators to provide creative solutions to difficult and unusual losses.

Submitting a Claim

The insured should notify their broker of a loss as soon as possible. This will help expedite the claims process and minimize the possibility of further damage to the object. After the broker submits the loss to our Claims Department in Toronto, the insured will be contacted via telephone by our staff adjuster who will begin to gather all relevant documentation. Once the relevant documents have been received, the adjuster will work with the insured to settle the claim on mutually agreeable terms. 

After the claim has been settled, an AXA ART representative will contact the insured to confirm that the claim was handled courteously and professionally. This quality control questionnaire allows us to maintain the highest industry standards for claim resolution.

For more information, or to submit a claim, please contact:

Julie McKernan
Claims Manager
Tel: 437 836 3562
Fax: 437 836 3560

Contact information changed effective September 23, 2013. Please note: area code 437 is the newest area code for the Toronto region. Should you experience difficulty dialling this code, please contact your service provider in order to update your system.

*AXA ART insurance services and products in Canada are provided by AXA Art Insurance Corporation (Canadian Branch) or Intact Insurance Company, as applicable.

  • © AXA ART Insurance Corporation, 2016